*Note: Q= Question; A= Answer
Q: I’m new to the game, how does the free software work?
A: To start, you can simply click on ‘Instant Play‘ button. This will launch the Poker Software and take you to the easy to use registration screen. As always, it is free to register. Once you have completed registration you are ready to start playing. For more info, please visit our ‘How To Register’ page.
ONLINE SECURITY, SAFETY AND PRIVACY
Q: How safe is my credit/debit card if I provide you my details?
A: All transactions at JAQK52.com requires your credit/debit card. All card transactions must be verified with the user inputting the account number and associated password. All transactions are secured with the highest available encryption to ensure transactions can never be intercepted. Personal details including credit/debit card details are never disclosed to external companies.
Q: Will my details be stolen if I provide credit/debit card information over the internet?
A: No, all of our transactions are secured by the most sophisticated encryption available. Data can only be decrypted by your computer and our servers.
Q: Is my account number and password safe when using JAQK52.com?
A: Yes! Our customers are the most important part of the site so we aim to ensure your security. This is done by securing all transactions with 128-bit AES encryption. This means all traffic transmitted over the internet can only be seen by you and our servers. Your account number is unique and your password, which you provide, can only be accessed by you.
Q: Can I use a credit/debit card that is not in my name?
A: This is not allowed. We wish to protect and ensure everyone’s money stays safe and therefore only allow credit/debit card that you personally own can be used.
Q: How to I access technical assistance?
A: JAQK52.com is contactable 24-hours a day, 7 days a week. We provide a number and email address through which you can access help for all questions or technical enquires. That number is 1800 121 8131 TOLL FREE.
Q: If I cannot find the answer to a question in the FAQ, who should I contact?
A: The email address provided for support is the best option. Further, you can fill in the contact form for us to get back to you. We can also be contacted by phone on 1800 121 8131 TOLL FREE.
Q: What will happen in the event my internet connection is lost when on a gaming server?
A: If a bet has been placed on the gaming server before the connection is lost, the bet will be recorded. Once you reconnect to the server, the result of the round will be displayed. If the server did not receive a bet, the result of your previous bet will be displayed or the server will ask you to complete the unfinished bet.
Q: The cards did not flip during a hand. Why is this?
A: This error may occur if the internet connection is slow or poor. The gaming server will hold the bet until can be resolved.
Q: How can I view my gaming history, including what cards I have been dealt?
A: All this information can be viewed in you game history, this is located in the Cashier tab. To access this, click ‘My Details’ then ‘Play History’. This will detail all your history from the date you signed up to JAQK52.com.
Q: If the game freezes while a hand is in play, what will happen?
A: This issue can occur when the internet connection drops out or the speed deteriorates. To fix this issue, close the table and re-join. All your chips at the table will be returned to your account without detriment.
24/7 SUPPORT CONTACT DETAILS
Email Support for all help inquirers:
Phone Contact: 020 4860 6924
JAQK52.com is dedicated to providing the best customer support of any online poker room. The JAQK52.com support staff have impeccable technical knowledge which they provide customers in a friendly and personalized manner. With lighting fast response times, players can access 24 hour support via email on support@JAQK52.com
We’ll respond to your request in 48 hours latest.
If you have problems with or queries about a specific game or table, please provide the game id and number. These are found in the top right hand corner of the poker client software.
TOLL FREE number ( 1800 121 8131 ) between 11AM to 9PM Monday to Sunday, to solve your queries quickly.